What is the method Eco-Pro uses for carpet and upholstery cleaning?
We apply steam extraction cleaning method. It helps to eliminate bacteria, fungal spores, allergens, mite excrements urine stains. Alone with steam extraction we combine only professional green cleaning solutions, shampoos and deodorizers which are absolutely safe for your kids and pets.
Where is the cleaning provided?
We provide on-site cleaning. This means you don’t have to worry about moving your rugs or upholstery. Eco-Pro cleaning equipment allows cleaning professionally and ecologically whatever you need. It also allows to reduce drying time. Our cleaning cost is exempted from transportation and storage fees that makes our green cleaning more affordable.
What is the customer satisfaction guarantee?
We have implemented 10 days satisfaction policy. Eco-Pro is ready to complete your satisfaction by any means. Contact us to notify about any concerns and we will be more than happy to assist. Either spot cleaning or a complete re-cleaning. Eco-Pro is willing to make your love your carpets and upholstery again.
What does the price include?
The cleaning estimate always includes shampooing, stain removal, deep steam extraction and deodorization of your carpet and upholstery. We do not have any additional and hidden fees. One price for complete professional cleaning.
Is it necessary to vacuum clean before the cleaning technician arrives?
It is recommended but not obligatory. Our heavy duty equipment has strong suction and allows to vacuum clean fluids and small particles.
How long does the cleaning take?
Normally it takes 20 minutes for a room or 10×12 rug, 45 minutes for a 3 seat couch, 30-40 minutes for queen size mattress. It also depends on the condition of the cleaned areas, level of soiling and source of stains.
How long does it take to dry?
Allow minimum 4-5 hours to dry. Such factors as warm indoor temperature, air conditioning and air flow, sun light or heated floors significantly reduces drying time.
Is there a guarantee for stain removal?
We cannot guarantee complete spot and stain removal in some cases as there are some substances which lead to color change of carpet fiber or upholstery fabrics. Our cleaning crew is qualified to determine most effective cleaning solution for each type of stain to deliver best possible results.
Do I need to provide or pay parking for Eco-Pro vehicle?
You do not have to provide parking or pay for parking. We use portable heavy duty equipment to provide on-site cleaning. Our cleaning technician will be at your door on scheduled time with all the necessary equipment. We do not have any extra fees for parking same as gas allowance.